This return policy applies to purchases made on RubyMayCosmetics.com website.
Items that have been used will not be accepted as returns under any circumstances.
Our single package Eyelashes are final sale and are not returnable or refundable. If you order a bundle you may be able to return your item as long as the bundle packaging is completely sealed.
Items must be in their original packaging including all plastic sleeves, cardboard boxes and covers in new condition. Items returned without this original like new packaging cannot be accepted and will be deemed used. The customer will have the option to pay for shipping to have the used items returned to them should Ruby May Cosmetics receive items that are not in like new condition.
Returns accepted up to 14 days after confirmed delivery
There is a 15% restocking fee on all refunded orders.
All discrepancies, such as missing or damaged items, must be reported within 48 hours of delivery or receipt of order in person.
Items purchased during a sale (BOGO or otherwise) are final sale and are not eligible for return or refund.
Items that are damaged or broken may be replaced, depending on shipping method selected by the customer and pending a claim.
Shipping fees to return items are the responsibility of the customer and are non refundable.
If a product is defective, this must be reported within 48 hours of delivery or receipt of order in person.
If the product is deemed defective Ruby May Cosmetics will replace the product at no additional charge to the customer. Please contact customerservice@rubymaycosmetics for more details